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If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 3:26 am
by jdstic2
I sent a pair of my shoes and a pair of my friend's shoes to be "resoled" by Pro Deal Resoles. Nearly 3 months now, and 2 months after he charged my credit card NO SHOES, and NO CONTACT with company. Dozens of emails sent and phone calls made and no response. I contacted the better business bureau in Colorado but they couldn’t contact him. Called my credit card company to get it worked out and they couldn’t even reach him. This guy is stealing shoes. I’m thinking about taking a trip out there to give him a piece of my mind
DON'T DEAL WITH THIS COMPANY, THE ARE STEALING SHOES
Re: If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 4:14 am
by Cromper
A friend of mine has had the same problem. Sent his shoes in about 4 months ago and still no shoes and no calls back. Disappointing.
Re: If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 10:23 am
by pawilkes
don't worry Jordan, you're not good enough to be a pro
on a serious note, I sent them some shoes a couple years ago and got my stuff back all though it took a while
Re: If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 11:34 am
by shear
best resoler I've seen is Rock and Resole out of Boulder. Professional, super quick turn around, and really good people. Never heard of Prodeal resoles.
Re: If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 12:49 pm
by dustonian
shear wrote:best resoler I've seen is Rock and Resole out of Boulder. Professional, super quick turn around, and really good people. Never heard of Prodeal resoles.
+1
Rubber Room in Bishop is second best.
Re: If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 1:24 pm
by JR
Weird. I have used Pro Deal with no problem. It was cheap and the turn around was good. The resole was fine. I wonder what happen???
Re: If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 3:11 pm
by pkananen
They were good about two years ago. Last fall it took forever to get my shoes back. I was pissed. A lot of people are complaining on mountainproject.com as well.
Re: If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 4:36 pm
by KD
I used to use Rubber Room Resoles in Bishop Ca. I dont know if they are still around but they were a good deal. Probably the owner of Pro Deal is a hardcore climber who travels a lot and does resoles when he can. Same prob in other climber businesses - like the old hold company Pusher. Best product on the market in its day but the owners and employees were elite boulderers who travelled and climbed first and filled orders when they wanted to. This is why most of the climbing support businesses have had problems staying around unless they are super organized and focused businesses such as Black Diamond and like that. aka hippies + playtime + business = eventual failure.
Re: If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 5:19 pm
by tutugirl
Pros don't resole....they get what ever shoe they want from their company...
Re: If this is how pros are treated i dont want to be a Pro
Posted: Thu Nov 04, 2010 5:30 pm
by dustonian
Ha ha good point Margarita!