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Re: Black Diamond

Posted: Tue Dec 14, 2010 1:29 am
by Clevis Hitch
climb2core wrote:
Clevis Hitch wrote:It see,s the issues with BD may be resolved. I got an e-mail and they said they were going to fix everything. I should have my cam on the 13th and my pack on the 15th...we'll see.
Adam take care of you?
no, He ws out. A guy named Brad...Todays the 13th. I don't know if UPS ran but I didn't get a call from D.

pigsteak wrote:just listened to a program on NPR about how iphones, ipads, HP laptops and a plethora of other elec gadgets are made by the same factory in China. Foxconn was the company name. Several companies make the components for the iphone, but Foxconn is by far the biggest "partner" wiht Apple. so if you are one of those in love with your I-whatever, do not, I repeat, DO NOT, ever complain about jobs going overseas. You are the problem.
What are you saying Kip? That if you buy something that is made in China that you can't complain about American production getting moved over-seas? I'm pretty sure thats a "straw man" arguement. I could be wrong, maybe its a "Red Herring"?...

Re: Black Diamond

Posted: Tue Dec 14, 2010 2:06 am
by bcombs
pigsteak wrote:just listened to a program on NPR about how iphones, ipads, HP laptops and a plethora of other elec gadgets are made by the same factory in China. Foxconn was the company name. Several companies make the components for the iphone, but Foxconn is by far the biggest "partner" wiht Apple. so if you are one of those in love with your I-whatever, do not, I repeat, DO NOT, ever complain about jobs going overseas. You are the problem.
The ODM's like Foxconn make most consumer electronics. Quite often there will be a partition between a team building i-whatever's and a team building your laptop or television. You want to talk about cut-throat. ODM's are working for razor thin margins on million piece orders. Some ODM's have made the jump to an OEM (HTC for example) when they establish enough internal expertise to design on their own.

Re: Black Diamond

Posted: Thu Dec 23, 2010 8:34 pm
by powen01
I have had nothing but excellent service from BD with many, many interactions... both working for a dealer and as a private consumer. Sorry to hear you had problems Clevis. When they have made mistakes in the past, they were rectified very quickly. Hope things work out for you.

Honestly, I don't know many companies who are really consistent in their repairs/warranty departments... Some outfits are great at it, others are all over the place...

Re: Black Diamond

Posted: Thu Dec 23, 2010 8:56 pm
by climb2core
So whats the deal Hitch? They make good on their promise?

Re: Black Diamond

Posted: Wed Jan 05, 2011 2:55 pm
by Clevis Hitch
yup, they did everything they said they would... just it took months to consumate the deal. It took a thread on here and several emails with bad publicity to get these guys to act. They gave me some lame excuse about the warrantee stuff being in the pipeline but was stuck because of some clerical error. Over all I'd give them a C- . It took too long and was handed off to too many people to justify anything other than a failing grade. The only thing that made it passable was that they finally made it right.

Re: Black Diamond

Posted: Wed Jan 05, 2011 9:41 pm
by KD
powen01 wrote:I have had nothing but excellent service from BD with many, many interactions... both working for a dealer and as a private consumer. Sorry to hear you had problems Clevis. When they have made mistakes in the past, they were rectified very quickly. Hope things work out for you.

Honestly, I don't know many companies who are really consistent in their repairs/warranty departments... Some outfits are great at it, others are all over the place...
eeeeeeew you said "rectified"

Re: Black Diamond

Posted: Thu Jan 06, 2011 12:51 pm
by Clevis Hitch
if you hold still, I'll rectify you... :twisted:

Re: Black Diamond

Posted: Sun Jan 09, 2011 7:22 pm
by KD
eeeeeeeew you said it too!