These people are asses. Order totals 137. Everything has free shipping aside from one sale item. Even though they ALL go in the same damn box they will charge me shipping on that one item. I even called customer service & she was a complete beyotch! Then I tried to apply the 20% to the non-sale items & it wouldn't take it. And again...the customer service lady was a bitch & said there was nothing she could do about it.
Holding onto anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned. - Buddha
Since you are just starting to lead climb, I'd try climbing with other people's draws. Find the ones that fit your style and go with those. I have 2 sets of draws: those I bought when I first started leading and then the ones I use all the time. The first ones were cheaper, had a narrower gate opening and my fat fingers kept getting hung up in it when clipping. I now have the Positrons, which I really like.
On your order, can you drop the sale item, get the free shipping and the 20% discount.
RRO, No worries...I got a bad customer service rep.
I called again & placed the order over the phone with a very very nice man. He gave me free shipping b/c 3 of the 4 items had free shipping on them. Much better experience that time. He was helpful & courteous.
If I were judging their company by that first girl...I wouldn't have ordered from them again.
The 15% is only off ONE Non-Sale Item though...just so everyone else knows. It can't be applied to the entire order. But still saved me some money so THANKS!
Holding onto anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned. - Buddha